Terms and Conditions
Welcome Ethiopia Tours undertakes to ensure that all possible care is taken so that the travel arrangements specified in your Itinerary run efficiently and successfully. These booking conditions seek to explain as clearly as possible the responsibilities undertaken between you and us when you make and we accept a reservation.
Confirming your bookings
The person named in the booking form as client is acting on behalf of themselves and each person named on that form as Additional client is responsible for ensuring that each Additional client is fully aware of these booking conditions. The Lead client warrants that he/she is authorized by the Additional clients including, where an Additional client is under 18 years of age, the parent or legal guardian. No additions or changes may be made to the booking conditions except in writing and signed by Welcome Ethiopia Tours .
On receipt and signing of the tour agreement, 30% deposit is due to be paid as indicated in the tour payment invoice by bank transfer or the payment method directed by Welcome Ethiopia Tours. We will issue you a Confirmation of your Booking which includes the final itinerary and the confirmed hotel list. No firm reservation is in place until we have issued a signed tour agreement, scanned and sent it back to you. Payment of the balance for the Itinerary will be due forthwith on its commencing by any of the methods set out in the tour agreement. Failure to pay the balance will result in your reservation being cancelled and your deposit forfeited. It is the responsibility of individual clients to ensure that they are in possession of a valid passport, and if required visa, or any necessary health, vaccination or inoculation certificates.
Cancellations of confirmed bookings by client(s) due to personal circumstances after signing the Tour Agreement up to 30 days prior to departure are subject to a cancellation fee of 20% of the total Tour Price.
For cancellations received between 30 days up to 15 days before commencement of the Tour 30% the total Tour Price is due to be paid. Cancellations received 15 days up to 5 days before commencement of the Tour 50% of the total Tour Price has to be paid plus advance payments which have already been made by Welcome Ethiopia Tours (for example for domestic flights, hotels and car(s) will not be refunded by third parties.
Cancellations received less than 5 days prior to the scheduled departure will be subject to full payment (100%). If after commencement of the Tour, the Tour has to be stopped in an early stage because of personal circumstances of the client, Welcome Ethiopia Tours cannot guarantee any refund but will do its best to refund expenses which are not yet paid.
If one or more clients cancel a Tour and the remaining clients want to let the Tour continue, the price will be adapted for the remaining clients and those who have cancelled will pay the above written cancellation fee(s). If remaining clients don’t agree with the new Tour Price, Welcome Ethiopia Tours is not indebted to conduct the Tour.
For Cancellations done by Client(s) or by Welcome Ethiopia Tours in case of Natural Disasters, Political Unrest or War the same conditions as mentioned above apply. We therefore strongly recommend our clients a travel cancellation insurance.
You are required have a travel insurance covering medical expenses or repatriation . Welcome Ethiopia Tours is not liable for your travel insurance but does have an insurance for all means of transportation which will be used during the tour. The insurance policy works according to the Ethiopian law.
Responsibility and Liability
The staff of Welcome Ethiopia Tours will conduct every Tour as agreed with every individual client to the best of their ability. If despite this you have any complaints during the Tour, please contact the Welcome Ethiopia Tours office in Addis Ababa as quickly as possible so that we can do our best to solve the problem(s). However, Welcome Ethiopia Tours cannot be held responsible for cancellations in case of unrest, war or natural calamities or over-bookings made by third parties such as hotels, airlines, transport companies or other travel agencies. Although we only make use of safe and well insured cars and other materials and every possible care is taken to safeguard our clients and their properties, Welcome Ethiopia Tours cannot be held responsible for any loss or harm of personal goods, consequences of sickness, accidents or calamities. All extra costs resulting from above mentioned situations are for the client’s own account. Welcome Ethiopia Tour will use its best efforts to assist as an agent for our clients in dealing with third parties and in case of need such as theft, sickness, injuries or other calamities. All claims are subject to the jurisdiction of the court of Ethiopia. Our clients are obliged to travel with a good travel- and health insurance.
The client appreciates and acknowledges that the nature of this type of travel requires considerable flexibility and should allow for alternatives. The outline itinerary as given for each tour must therefore be taken as an indication only of what each group may accomplish and not as a contractual obligation on the part of the company. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, climate and other unpredictable or unforeseeable circumstances. We also consider flexibility in all possible circumstances to satisfy client’s interest by welcoming any request from clients during our tours.
Tour prices will be quoted upon request. Prices are not fixed but depend on infrastructure prices (depending on the season), hotel-, salary- and fuel prices and currency exchange rates. Welcome Ethiopia Tours has the right to adapt an earlier given price up to 35 days before commencement of the tour. After payment of the total tour price by the client(s), no adaptations will be made.